What to do when slides change, the connection is lost or an order status is out of date.
Who this guide is for: This guide is for front-of-house staff. Before making changes, make sure the correct establishment is selected.
Before you begin
- Sign in to the appropriate workspace and check the establishment name at the top of the page.
- Prepare the information you will enter. Payment and integration settings also require the provider's connection details.
- If an option is missing, check your plan and your role's permissions.
Setup steps
- Avoid unnecessary manual refreshes. Data is requested automatically.
- Watch the connection indicator. Check the connection if the network is lost.
- Check the displayed number. Guests should see the pickup number, not an internal identifier.
- Restart the display after closing the shift. This clears the previous browser state.
Check the result
Ready and preparing orders update without layout jumps, long numbers fit, and expired cards disappear.
Troubleshooting
- Refresh the page and select the establishment again. Some data is only shown for the selected establishment.
- Check required fields, phone number format, dates and numeric values. Save errors appear on the right below the header.
- Do not create a duplicate just because a response is slow. Open the list first and check whether the record has already been created.