For owners

Starting and ending shifts

Track actual start times and collect the information needed to calculate pay.

Track actual start times and collect the information needed to calculate pay.

Who this guide is for: owners and managers. Before making changes, make sure the correct establishment is selected.

Before you begin

Sign in to the appropriate workspace and check the establishment name at the top of the page.
Prepare the information you will enter. Payment and integration settings also require the provider's connection details.
If an option is missing, check your plan and your role's permissions.

Setup steps

Set the schedule. Set the expected start time for the establishment.
The employee starts a shift. The workspace records the employee and the exact time.
Use your own session. Do not hand the device to another employee while your shift is still open.
End the shift. Check the duration, orders and pay calculation.

Staff section — Staff section: use the section names as a guide; values in your account may differ.

Check the result

The shift includes start and end times, the employee and linked sales. If enabled, a late start generates a notification.

Troubleshooting

Refresh the page and select the establishment again. Some data is only shown for the selected establishment.
Check required fields, phone number format, dates and numeric values. Save errors appear on the right below the header.
Do not create a duplicate just because a response is slow. Open the list first and check whether the record has already been created.

Next steps

Hourly pay, shift pay and commissionConfigure pay for a role: hourly or per-shift pay, plus commission on all or selected categories.How to add an employeeCreate an employee, assign a role and establishment, and set sign-in details.Roles and access permissionsRestrict sections and actions for waiters, cooks, managers or other positions.Training and gamificationCreate training modules, lessons, assessments, tasks and rewards for your team.