Receive external orders in one workflow and avoid duplicates when notifications are resent.
Who this guide is for: owners and managers. Before making changes, make sure the correct establishment is selected.
Before you begin
- Sign in to the appropriate workspace and check the establishment name at the top of the page.
- Prepare the information you will enter. Payment and integration settings also require the provider's connection details.
- If an option is missing, check your plan and your role's permissions.
Setup steps
- Obtain partner credentials. Select the establishment and menu mode.
- Map the catalog. External and internal items must have stable identifiers.
- Configure status mapping. Define transitions for acceptance, preparation and handover.
- Place a test order. Resend the notification to check that it is processed only once.
Check the result
One external order creates one FixTech order, statuses synchronize, and unknown items are not silently accepted.
Troubleshooting
- Refresh the page and select the establishment again. Some data is only shown for the selected establishment.
- Check required fields, phone number format, dates and numeric values. Save errors appear on the right below the header.
- Do not create a duplicate just because a response is slow. Open the list first and check whether the record has already been created.