Accept items for preparation, mark them ready and keep the kitchen workflow clear.
Who this guide is for: This guide is for cooks. Before making changes, make sure the correct establishment is selected.
Before you begin
- Sign in to the appropriate workspace and check the establishment name at the top of the page.
- Prepare the information you will enter. Payment and integration settings also require the provider's connection details.
- If an option is missing, check your plan and your role's permissions.
Setup steps
- Open new orders. Check the time and priority first.
- Start preparation. This status records when preparation starts.
- Follow the order card. Check quantities, modifiers and notes.
- Mark the items ready. Do this only after all items for the station are complete.
Check the result
Status timestamps are saved, ready items appear for the waiter, and closed orders do not return to the new queue.
Troubleshooting
- Refresh the page and select the establishment again. Some data is only shown for the selected establishment.
- Check required fields, phone number format, dates and numeric values. Save errors appear on the right below the header.
- Do not create a duplicate just because a response is slow. Open the list first and check whether the record has already been created.